What is Quality?
Quality is “the degree to which a set of inherent characteristic fulfill requirements”
"Conformance of requirements of the customer”- philip crosby
“Predictable uniformity & dependability at low cost and suited to market”- W Edward Deming
“Fitness for use” – Joseph Juran
Project Quality Management
Perform Quality Control
It is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. It is performed throughout the life of project. QC requires the project manger or another qualified person to monitor and measure project results to determine whether the are up to quality standards. In case of non-conformance , root cause analysis is done.
Plan Quality Management
Plan quality management is the process of identifying quality requirements for project and its deliverable. It provides guidance how quality will be managed and validated in project.
Tools and Techniques of Plan Quality Management - Cost Benefit Analysis
“Cost Benefit Analysis is a procedure for evaluating the desirability of a project by weighting Benefits against Cost”. Results may be expressed in different ways, including internal rate of returns, net present value and benefit-cost ratio.
Cost of Quality – Looking at what cost of conformance and non conformance to quality and creating an appropriate balance.
Cost of Conformance- Money spent during the project to avoid failures
Cost of Non Conformance - Money spent during and after the project because of failures
Seven basic quality tools -
1.Cause and Effect Diagram
It is also known as fishbone diagrams or as Ishikawa diagrams. The problem statement placed at the head of the fishbone is used as a starting point to trace the problem’s source back to its actionable root cause.
It is also referred to as process maps because they display the sequence of steps and the branching possibilities that exist for a process that transforms one or more inputs into one or more outputs.
It is also known as tally sheets and may be used as a checklist when gathering data.
It exist as a special form of vertical bar chart and are used to identify the vital few sources that are responsible for causing most of a problem’s effects.
It is a special form of bar chart and are used to describe the central tendency, dispersion, and shape of a statistical distribution.
It is used to determine whether or not a process is stable or has predictable performance. Upper and lower specification limits are based on requirements of the agreement.
Plot ordered pairs (X, Y) and are sometimes called correlation charts because they seek to explain a change in the dependent variable, Y, in relationship to a change observed in the corresponding independent variable, X.
Perform Quality Assurance
It is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
Quality management and control tools - Seven basic control quality tools
The affinity diagram is similar to mind-mapping techniques in that they are used to generate ideas that can be linked to form organized patterns of thought about a problem.
2.Process decision program charts - (PDPC)
The PDPC is useful as a method for contingency planning because it aids teams in anticipating intermediate steps that could derail achievement of the goal.
The interrelationship digraphs provide a process for creative problem solving in moderately complex scenarios that possess intertwined logical relationships for up to 50 relevant items.
Also known as systematic diagrams and may be used to represent decomposition hierarchies such as the WBS, RBS (risk breakdown structure), and OBS (organizational breakdown structure).
Previously known as arrow diagrams. The most commonly used, AON (Activity on Node) formats of a network diagram.
A quality management and control tool used to perform data analysis within the organizational structure created in the matrix.
Control Quality is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.